web portal

Case Study: White Labeling

by Vishal Mehta September 16, 2010 Usability

Background Early 2007 was when this Global Leader in Technical Support and BPO Operations Company envisioned a fully integrated Tech-Support Portal. The underlying value proposition to their clients was to have a channel to provide inexpensive support to the end-customers, by cutting down on the expensive mode of support – voice, email and chat. January [...]

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