access to functionality

User Speaketh – Citibank Portal

by Vishal Panchal March 17, 2011 Usability Issues

Citibank.co.in Daily issues I face! This is not really daily, more like monthly . But thought would mention this. Citibank added a few feature that allowed users to make their credit card payments online. This was a big plus. I just wish they paid more attention to usability. Overall the site isnt very high on [...]

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Paradigm Shift

by Vishal Mehta October 21, 2010 Usability Dimensions

Preamble. Recently, had this interesting discussion with one of my mentors, regarding how the focus has seen itself changing teams in a software landscape – observed over 15+ years. How Theoretical Innovation Would Kill Practical Usability? My mentor gave me a great example where he was the eye-witness. Many years back, he was involved in [...]

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